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Do You Have Question? |
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Review our most common faqs |
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QUESTION: |
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How will my creditors know I have joined a Debt Management Program? |
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ANSWER: |
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Upon receiving your signed Client Authorization and first payment, we send proposals to the creditors listed on the program. This proposal includes the account number and open balance you provided at the time of set up as well as the DDS payment indicated on your Repayment Schedule. In most cases, Proposals are accepted. When no changes are necessary, creditors will not formally respond to us. However, on occasion a creditor may decline a Proposal based on an invalid account number, an incorrect open balance, or creditor information. If this occurs, you will be notified to contact us regarding any requested changes to your account, including a possible payment increase. |
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If you are receiving collection calls, the collection agent may not be aware of a Proposal from our program until the benefits are granted. If the creditor calls to inform you that they have not received a proposal, please advise the creditor to call our Client Services department at 800-913-0121 (9am-7pm, M-F, Eastern Standard Time). |
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